Admissions Lead

Department: Operations

Location: Home based, UK (occasional travel to our London King Cross office will be required)

Reports to: Admissions Manager

Hours: 37.5  per week

Salary: (Depending on experience) 

Role Overview 

As the Admissions Lead  at Cambridge Spark, you will be responsible for the success of day-to-day operations in our busy admissions department. This will involve working closely with our Compliance and Customer Success teams to ensure that all prospective learners passing through our admissions process receive a gold standard experience. You’ll be responsible for ensuring that reviews are efficient, fair and transparent, act as a point of escalation for disputes and issues, and work to improve processes behind the scenes, leveraging automation and AI to provide a seamless service.

Key responsibilities:

• Ensuring that our Recognition of Prior Learning process is fairly and consistently applied across all candidates and apprenticeship standards
• Leading on producing and quality-assuring compliance documentation to allow learners to begin their apprenticeship
• Acting as a point of escalation for complex learner queries or disputes within the application process
• Reviewing complex apprenticeship applications to ensure that eligible candidates are selected
• Continuous process improvement, using our HubSpot CRM system, automation platforms and AI tools

Candidate Specification: 

Essential

• Excellent written and verbal communication skills
• Experience with admissions or onboarding processes
• Previous experience of customer service
• Ability to work accurately at high speed and high volume, maintaining good attention to detail
• An entrepreneurial spirit: acting proactively to fix issues, suggest improvements and provide the best possible service

Desirable

• Experience with using a CRM (HubSpot, Salesforce etc.)
• Previous experience in the apprenticeship or further education sector
• An enthusiasm for automating processes and using AI in the workplace

Company Benefits: 

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• Opportunity to opt into our salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.