Department: Quality

Location: Home based, UK (with occasional travel to our London office)

Reports to: Quality Manager

Hours: 37.5  per week

Salary: (Depending on experience) 

Role Overview 

As the Quality Practitioner at Cambridge Spark, it is your role to support the delivery of consistently high-quality teaching, learning, and assessment across Cambridge Spark’s provisions. The Quality Practitioner plays a hands-on role in conducting quality monitoring activities, evaluating learner and delivery staff experiences, and delivering targeted Continuous Professional Development (CPD) to drive assessment activity and improvements.

Working closely with the Quality Manager, IQA Manager and Programme Performance Managers & Team Leads, the postholder will provide quality assurance across all elements of delivery (coaching, mentoring and training). The role will increase institutional capacity to support regulatory frameworks, ensuring coherence across Cambridge Spark’s full quality ecosystem.
 

Key Responsibilities:
 

1. Quality Assurance & Monitoring

• Learning walks & observations: Carry out regular learning walks and observations of delivery and IAG staff in line with the quality monitoring plan.
• Quality reviews: Assist with internal quality reviews, case sampling and deep dives, contributing to the evaluative reporting and identification of key improvement actions.
• Learner and employer feedback: Monitor survey feedback to evaluate the quality of provision and the learner/employer experience, identifying improvement areas based on trends.
• Portfolio sampling: Undertake portfolio internal quality assurance sampling across a variety of programmes, working closely with technical leads and the IQA Manager
• Standardisation & moderation: Develop and participate in standardisation, moderation, and verification activities across key provisions, including: assessment practice and pedagogy.

2. Curriculum & Practitioner Support

• Review delivery practices: Work closely with delivery teams to review assessment, feedback, and target-setting practices, ensuring compliance with government-funded programmes and regulations.

3. CPD, Training & Resource Development

• Deliver CPD programmes: Contribute to the design and delivery of high-quality CPD programmes and internal training relating to quality measures, policies, and processes.
• Resource creation: Develop practical internal CPD guides, resources, Careers Education Information, Advice and Guidance (CEIAG) materials, and mandatory training resources for staff.
• Advocacy: Act as a leading advocate for delivery staff, curriculum, and learning, keeping excellent teaching, learning and assessment at the forefront of all activities.

4. Compliance & Collaboration

• Policy compliance: Ensure delivery staff are aware of, and adhering to, all quality requirements, regulations, and process changes.
• Cross-department collaboration: Work collaboratively with other department managers and teams to ensure collective alignment toward quality improvement goals.

Key Requirements & Skills

• Strong ability to evaluate quality and analyse delivery data reliably within the post-16 training/government-funded sector.
• Proven experience in coaching, training, and/or assessing, with a deep understanding of what constitutes high-quality teaching, learning and assessment.
• Proven experience, or willingness to upskill and develop, in internal quality assurance practices. This is likely to include holding, or being willing to work towards gaining, an IQA qualification. 
• Excellent communication skills with the ability to engage positively with internal staff and external stakeholders.

Candidate Specification: 

Essential

• Experience in quality assurance and enhancement, or a commitment to upskilling in these areas
• Strong working knowledge of:
  • Apprenticeships
  • Quality frameworks 
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to analyse and interpret data to inform quality enhancement.

Desirable

• Quality Assurance / Internal Verifier qualification, or commitment to working towards
• Experience of working with Ofsted and DfE regulations
• Experience of working with - or within - an Awarding Organisation
• Knowledge of apprenticeship or work-based FE/HE provision.

Company Benefits: 

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

____________________________________________________________________________

Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.