Department: Sales

Location: Home based, UK 

Hours: 37.5  per week

Salary: (Depending on experience) 

Role Overview 

The Director of Account Management plays a crucial role in our organisation, overseeing the management and growth of our largest accounts (excluding the public sector). This position reports directly to the Sales Director and is responsible for leading a team of Account Managers and Client Success Managers to ensure client satisfaction, retention, and revenue growth.
 

Role Accountabilities:

Account Management and Growth

• Develop and implement strategies to grow existing accounts, identifying new opportunities and expanding our service offerings within client organisations
• Identify senior stakeholders across accounts and develop relationships to increase the volume of learners on our programmes
• Utilise relationships across those accounts to identify cross-selling and upselling opportunities within accounts
• Lead large bid and contract negotiations as required

• Manage and mentor a team of Account Directors (ADs), guiding them in the strategic growth of their assigned accounts to meet revenue growth targets
• Oversee a team of Client Success Managers (CSMs), ensuring they provide excellent day-to-day account management, client reporting, and effectively manage existing relationships to meet learner sales targets
• Foster a high-performance culture within the sales teams, encouraging motivation, collaboration, continuous improvement and accountability
• Recruit, train, and develop sales personnel, ensuring a high-performing tea

• Develop and track key performance indicators (KPIs) for account retention, growth, and Net Promoter Score (NPS)
• Implement processes and systems to monitor account health and identify potential risks or opportunities
• Regularly review account performance and provide strategic guidance to improve results

• Serve as the escalation point for high-priority client issues and concerns
• Participate in high-level client meetings and presentations to reinforce key relationships and drive strategic initiatives
• Collaborate with other departments (e.g., product, marketing) to ensure client needs are met and exceeded

Candidate Specification: 

• Experience in an equivalent role leading new business and account management sales teams
• Proven track record of driving revenue growth, growing and retaining large enterprise accounts
• Strong leadership and mentoring skills, with the ability to motivate and develop high-performing teams
• Excellent communication and presentation skills, with the ability to engage effectively with C-level executives
• Proficiency in CRM systems and data analysis tools
• Highly confident using data to manage business and individual performance
• Demonstrated ability to drive improvements in sales performance
• A growth mindset individual, who views challenges as opportunities to improve
• Experience working in a regulated industry, and or relevant education/industry experience is an advantage

Company Benefits: 

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial Spirit

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.